Thank you for shopping with Shokura. We are committed to delivering your premium matcha tea quickly, safely, and reliably. Please read our shipping policy below for important details about how your order will be processed and delivered.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order is placed and another email with tracking information when your order ships.
Shipping Locations
We currently ship to:
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All regions within the United States
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Selected international countries (availability shown at checkout)
Shipping Rates & Delivery Times
| Region | Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| United States | Standard Shipping | 3–7 business days | Free on orders over $50 |
| Flat rate of $5 below $50 | |||
| United States | Express Shipping | 1–3 business days | Calculated at checkout |
| International | Standard Intl. | 7–21 business days | Calculated at checkout |
Delivery times are estimates and may vary based on location and carrier conditions.
Customs, Duties & Taxes
For international orders, Shokura is not responsible for any customs fees, import duties, or taxes. These charges, if applicable, are the responsibility of the customer.
Shipping Restrictions
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We do not ship to P.O. Boxes or military addresses (APO/FPO).
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Certain countries may restrict the import of tea products. If we cannot ship to your location, you will be notified at checkout.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can also log into your Shokura account at any time to check the status of your order.
Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us at support@shokura.com within 7 days of the expected delivery date. We’ll work with the shipping carrier to resolve the issue and offer a replacement or refund where applicable.